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How to turn customer service into customer sales / Bernard Katz.

Author

Katz, Bernard.

Published

Lincolnwood, IL : NTC, 1990.

Call Number

HF5415.5 K33h

Location

ห้องสมุดคณะสถาปัตยกรรมศาสตร์

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

Author

Zeithaml, Valarie A.

Published

New York : McGraw-Hill, c2013.

Call Number

HD9980.5 Z4s 2013

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

Author

Zeithaml, Valarie A.

Published

Boston : McGraw-Hill, c2018.

Call Number

HD9980.5 Z4s 2018

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

Author

Zeithaml, Valarie A.

Published

Boston : McGraw-Hill, c2004.

Call Number

HD9980.5 Z4s 2004

Location

ห้องสมุดสำนักการเรียนรู้ตลอดชีวิตฯ

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Found: 4 Titles

How to turn customer service into customer sales / Bernard Katz.

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

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